Documentation: painfully essential
Folks hate documentation. They hate doing it and everyone loathes reading it, especially when it's verbose. But, documentation is essential to profit and efficiency. And, I'm not talking about the efficiency of doing a lot of stuff quickly. I'm talking about getting your job done and putting profits on the bottom line. Email, calls, texts, etc. waste time. If you can find what you need without talking to anyone, documentation will save and print money.