Windows is often victemized by trojans. Here's a few programs that may find and destroy your infection.

A Dell laptop user asks me about increasing RAM on his laptop. Check with the manufacturer first to see what maximum specs your laptop can handle. Some motherboards only handly up to 3G, which may cause you trouble when you add 4 or 8G.

I found a great Firefox hack tweeted @akumar (on Twitter).

Using Thunderbird, I get very frustrated at its poor handing of HTML.  This is especially frustrating when I reply to an HTML email and it includes silly things like tables, etc.  I just want to answer the question inline.  Maybe that's a particularly nerd thing.  But, here's an example:

Problems that may result from turning off certain Windows Services.

Who says Windows is easy?  I beg to differ.  My Dell Windows Blues are put to music.

People often tell me about things they find problematic, but since they don't have the same technology lexicon I possess, they find it difficult to convey the problem. Screen captures can solve this problem instantly. Just like pictures tell a story when words may fail, video does an even better job. Add a microphone and you've got a real valuable communications tool. Even without a mic, simply showing a technical support pro what's going on can help a great deal.

After you download CamStudio (which is free!), make sure you keep it short and pithy. Get to the point, don't ramble, and send your videos with a bit of text to explain what you're doing. The written word is still the most efficient method of communication, even when it fails to reveal the problem alone.

Setting up your old PC, better than new!

After spending hours on the phone, answering the same irrelevant questions over and over, and plugging in different cables, power cycling my modem and PC, answer thrice what operating system I'm running (like that matters), I finally get through to tier two technical support. Voila! I speak to someone who seems to know how to check technical facts regarding the network.

The scene is such: